Job: General Manager (Multi locations Fast Food)

Company Description

Our client is a growing leader in the premium fast food and beverage industry, operating multiple high-quality, fast-paced locations with a focus on delivering exceptional service and products to customers. The company is known for fostering a strong sense of community, delivering consistent results, and expanding innovative concepts to new markets.

Objective of the Role

The General Manager will oversee the day-to-day operations of a chain of 7 fast food locations in the Miami area. This individual will also be responsible for driving the expansion of the concept through strategic initiatives, whether through opening new locations or launching marketing campaigns aimed at increasing brand visibility and customer loyalty. The successful candidate will develop and execute district-level strategies to ensure each location achieves its financial, operational, and customer-service objectives.

Ideal Profile

The ideal candidate is a seasoned leader with extensive experience in premium fast food or quick service restaurants (QSR). They are skilled in managing both daily operations and long-term growth strategies, with a proven track record of growing multi-unit businesses. This individual is a leader of leaders, capable of motivating and coaching store managers to achieve excellence. They bring a balance of operational expertise, team development skills, and a forward-thinking approach to expansion.

Responsibilities

• Strategic Growth: Develop and implement district-wide strategies to meet financial and operational goals across all 7 locations, identifying and addressing unique strengths and challenges.
• Team Leadership: Lead and mentor store managers, ensuring strong operational performance and outstanding customer service.
• Expansion Initiatives: Drive the growth of the brand by identifying new market opportunities and implementing marketing initiatives or opening new locations.
• Operations Management: Oversee day-to-day operations including staffing, inventory management, P&L accountability, and compliance with company policies and procedures.
• Customer Focus: Act as a resource for addressing customer service issues and ensuring each location provides a premium fast food experience.

Requirements

• 5+ years of experience managing multi-unit fast food/QSR operations, including financial and operational oversight of at least 2 stores or units.
• Proven experience in leading a team of managers, with a minimum of 5 years in a leadership role that includes coaching, training, and developing team members.
• Demonstrated success in driving business growth through strategic expansion or marketing initiatives.
• Strong problem-solving, organizational, and communication skills, with the ability to balance short-term operational needs and long-term strategic goals.
• Must be eligible to work in the U.S. and willing to work full-time, with flexible hours including evenings, weekends, and holidays as required.