Job: Showroom Manager (Luxury Audio Equipment)

Company Description

Our client is a prestigious mid-size brand renowned for its high-end sound system equipment. With a commitment to excellence and innovation, they have established themselves as a leader in the luxury audio market. Their products are a testament to superior design and cutting-edge technology, catering to audiophiles and enthusiasts who seek unparalleled sound quality.

Objective of the Role

The Showroom Manager role is pivotal in embodying the brand’s ethos of luxury and superior customer experience. The individual in this position will serve as the brand ambassador, ensuring that each visitor receives a personalized and memorable service from the moment they enter the showroom. The goal is to not only meet sales targets but to exceed them by fostering an environment of passion and responsibility, thereby enhancing the brand’s prestige and market position.

Ideal Profile

The ideal candidate for the Showroom Manager position is someone with a profound appreciation for luxury, design, and high-fidelity sound. This person is passionate, proactive, and possesses an ethical grounding. They have a keen interest in design, luxury goods, fashion, art, and maintain a healthy lifestyle. The candidate should have a solid background in managing luxury retail environments, preferably with experience in the design field or with luxury products. A successful track record of developing business through strategic thinking and an entrepreneurial approach is essential. Proven ability to leverage networks, including cultivating relationships with interior designers and architects.

Responsibilities

• Direct the showroom to achieve and surpass sales objectives while ensuring an exceptional customer experience.
• Engage in proactive customer attraction strategies, including the promotion and organization of events to generate new business opportunities.
• Involve the sales team in design events and trade shows to enhance brand visibility and engagement.
• Cultivate and maintain relationships with clients, both in-store and externally, through effective customer database management.
• Implement training sessions for the showroom team to deepen their product knowledge, selling techniques, and understanding of the brand’s story.
• Collaborate with other departments to ensure seamless customer service and uphold the showroom’s aesthetic and operational standards.
• Promote a culture of cooperation across different sales channels to optimize customer reach and satisfaction.

Requirements

• A minimum of 8 years’ experience as a Store Manager in a luxury retail environment, with a preference for candidates with design field experience.
• Demonstrated managerial prowess with a focus on business development and team leadership.
• Exceptional customer service skills, a commercial mindset, and a consultative sales approach.
• Proven ability to leverage networks, including cultivating relationships with interior designers and architects.
• Strategic thinking capabilities with a bold initiative and an entrepreneurial spirit.
• Familiarity with store operation applications such as Salesforce and SAP is advantageous.
• Excellent team leadership skills and the ability to foster a network of professional relationships.

Role’s KPIs

• Enhancing customer experience and CRM quality.
• Effective people management and store accuracy.
• Increasing store turnover, conversion rate, and average ticket size.
• Implementing successful cross/up-selling strategies.
• Ensuring timely delivery planning and adherence to quarterly targets.