Job: Store Manager (Fine Jewelry)

Company Description

Our client is an established, high-end foreign jewelry company, renowned for its exquisite craftsmanship and luxurious designs. Currently distributed in approximately 15 top-tier jewelry stores across the US, our client is set to launch their US flagship store on Madison Avenue, NYC. This new flagship location will serve as a cornerstone for their brand presence in the US, offering an unparalleled shopping experience to a discerning clientele.

Objective of the Role

The Store Manager will play a pivotal role in leading, coaching, and developing the team of Sales Associates to collectively achieve sales, customer service, and operational excellence. This dynamic, self-starting, and inspirational leader will be accountable for the store’s total sales performance and operational standards, ensuring alignment with the brand’s prestigious image and corporate guidelines.

Ideal Profile

The ideal candidate is an experienced retail manager with a proven track record in luxury retail, preferably in the jewelry sector or related areas such as fashion or hospitality. They should possess excellent leadership, coaching, and business management skills, demonstrated in a fast-paced retail environment. Exceptional communication skills, both verbal and written, are essential, along with the ability to inspire and provide personalized customer service.

Responsibilities

Business Performance:

• Achieve total sales and product category goals for the store as defined by management.
• Analyze sales and inventory data to determine store needs and define strategies to meet targets.
• Set individual sales targets for the team, ensuring alignment with store goals.
• Recruit, train, and develop associates to achieve and exceed sales objectives.
• Demonstrate leadership by actively participating on the selling floor and mentoring the sales team.
• Lead efforts towards new client acquisition and retention, monitoring to ensure results.
• Control costs within budget to enhance store profitability.

Customer Experience:

• Train sales staff on the brand and products to deliver high-level customer experiences.
• Ensure team members maintain constant relationships with customers using CRM.
• Manage the customer database to personalize service and increase sales.
• Facilitate efficient solutions to customer issues.

Operations:

• Maintain and present facilities and furniture to high standards.
• Ensure financial control procedures are followed, including bank deposits and cash handling.
• Control store expenses and stay on budget.
• Create efficient schedules for team members and ensure accurate payroll information.
• Ensure timely processing of deliveries and control stock movements and inventories.
• Train team members in all operational areas of the store.
• Perform all management control functions correctly.
• Promote and take responsibility for loss prevention and risk management.
• Maintain good communication with head office and team members.

Human Resources:

• Recruit, train, and develop team members.
• Support and monitor all team training programs.
• Continuously evaluate individual performance and provide feedback.
• Seek talent and network to create a pool of qualified candidates.
• Resolve HR issues efficiently, partnering with HR as necessary.
• Ensure the integrity of payroll, cost, and process information.
• Ensure team members dress appropriately and according to branding guidelines.

Requirements

• Proven retail management experience in luxury retail stores, preferably in the jewelry sector or related fields.
• Excellent verbal and written communication skills.
• Fluent in English; proficiency in another language is a plus.
• Ability to provide inspirational, authentic, and personalized customer service.
• Experience in business planning, setting sales and customer service targets, sales analysis, and staff scheduling.
• Retail operations experience including inventory management, facilities management, and cash reconciliation.
• Proven track record of leading a team to achieve sales and customer service targets.
• Experience in creating and executing in-store events.
• Ability to work retail hours including days, nights, weekends, and special events.
• Proficiency in retail point-of-sale software and Microsoft Office.
• Proof of eligibility to work in the U.S.