Customer Service Associate – Fashion brand

Jobs Facts

Job Status: Closed
Job Title: Customer Service Associate – Fashion brand
Location: New York, NY
Industry: Fashion & Apparel
Market: US domestic
Channel: Retail and Wholesale
Reporting to: Head of Customer Service
Reports: none
Traveling: none
Languages: (French would be a plus)
Salary Range (USD): $40k
Benefits: Health, 401k
Visa: Must have a valid work authorization
Job ID: JO-1809-636

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Job Description

Our Client

The employer for this Customer Service Associate job is a French fashion company with several clothing brands and fully owned stores.

Objective

The CUSTOMER SERVICE ASSOCIATE is the link between the clients and their merchandise. He/She is also responsible for acting as a liaison between customers and other departments (sales, Finance, headquarters in HQ). The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. He/She reports to the Head of Customer Service.  

Job Description 

  • Order processing and verifying all item codes, pricing and pre-pack specifications against client price lists and available inventory.
  • Reviewing client orders and forecasts
  • Sending export documents (modified if necessary) to clients in a timely manner as well as any other export related documents requested by the client.
  • Assist in solving shipping issues, payment issues.
  • Follow client marketing needs as necessary.
  • Monitor the status of pending orders for clients and communicate any important delays, pushing to maximize monthly invoicing
  • Oversee health registration process for Europe

Requirements

  • 3 to 4 years of experience as a customer service representative
  • Deadline and detail oriented: ability to multi-task, prioritize, and manage time effectively (crucial during shipping season)
  • Database savvy: outstanding PC skills particularly in Microsoft Excel (Vlookup, pivot table, formulas, ..), Word, and Outlook
  • Ability to provide accurate reports
  • Excellent communication and presentation skills
  • Ability to be polite but demanding when collecting payments and prepayments from clients
  • Customer orientation and ability to adapt/respond to different types of characters
  • Must be a problem solver – work with customers solve the issue if any
  • Must be physically able to help move boxes 40lbs or less for office Inventory and sample sales
  • Need to know how to problem solve logistic issues with UPS and Fedex
  • French-Speaking is a plus
  • Appreciated previous experience: L’Oreal, Lancome, Coty, BPI, Beaute Prestige International, LVMH, Parfums Christian Dior, InterParfums, Clarins, Estee Lauder, Clinique, Puig, Louis Vuitton, Ralph Lauren, Gucci
  • Appreciated previous titles: Customer Service Representative, Account Coordinator, Commercial Coordinator, International Account Associate