Job Facts

Job Status: Closed

Job Title: Customer Service Associate – Fashion brand

Location: New York, NY

Industry: Fashion & Apparel

Market: US domestic

Channel: Retail and Wholesale

Reporting to: Head of Customer Service

Direct Reports: none

Traveling: none

Languages: (French would be a plus)

Benefits: Health, 401k

Visa: Must have a valid work authorization

Job ID: JO-1809-636


Remote work policy:

Job Seniority:

Company size:

Company Ownership:

Keyword(s): Fashion & Apparel, Seniority: Entry Level,

Function(s): Sales & Business Development (International), Supply Chain, Administrative,

Region(s): , ,

Job Description

Our Client

The employer for this Customer Service Associate job is a French fashion company with several clothing brands and fully owned stores.


The CUSTOMER SERVICE ASSOCIATE is the link between the clients and their merchandise. He/She is also responsible for acting as a liaison between customers and other departments (sales, Finance, headquarters in HQ). The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. He/She reports to the Head of Customer Service.


Job Description 

  • Order processing and verifying all item codes, pricing and pre-pack specifications against client price lists and available inventory.
  • Reviewing client orders and forecasts
  • Sending export documents (modified if necessary) to clients in a timely manner as well as any other export related documents requested by the client.
  • Assist in solving shipping issues, payment issues.
  • Follow client marketing needs as necessary.
  • Monitor the status of pending orders for clients and communicate any important delays, pushing to maximize monthly invoicing
  • Oversee health registration process for Europe


  • 3 to 4 years of experience as a customer service representative
  • Deadline and detail oriented: ability to multi-task, prioritize, and manage time effectively (crucial during shipping season)
  • Database savvy: outstanding PC skills particularly in Microsoft Excel (Vlookup, pivot table, formulas, ..), Word, and Outlook
  • Ability to provide accurate reports
  • Excellent communication and presentation skills
  • Ability to be polite but demanding when collecting payments and prepayments from clients
  • Customer orientation and ability to adapt/respond to different types of characters
  • Must be a problem solver – work with customers solve the issue if any
  • Must be physically able to help move boxes 40lbs or less for office Inventory and sample sales
  • Need to know how to problem solve logistic issues with UPS and Fedex
  • French-Speaking is a plus
  • Appreciated previous experience: L’Oreal, Lancome, Coty, BPI, Beaute Prestige International, LVMH, Parfums Christian Dior, InterParfums, Clarins, Estee Lauder, Clinique, Puig, Louis Vuitton, Ralph Lauren, Gucci
  • Appreciated previous titles: Customer Service Representative, Account Coordinator, Commercial Coordinator, International Account Associate