Customer Service Representative – Luxury Goods

Jobs Facts

Job Status: Closed
Job Title: Customer Service Representative – Luxury Goods
Location: Miami, FL
Industry: Luxury Goods
Market: US domestic
Channel: Local markets
Reporting to: Customer Service Manager
Traveling: Negligible
Salary Range (USD): $35k to $40k base
Benefits: Medical, dental, vision, life insurance, long term disability, 25 PTO days, 401K
Visa: No sponsorship possible
Job ID: JO-1703-482

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Job Description

Our Client

Our client for this Customer Service & Ecommerce Representative role is a large luxury goods group.

Objective

The Customer Service representatives will support various brands in after sales customer service matters. The representatives will also be responsible for handling customers inquires related to brands’ ecommerce websites. Motivated, smart, polite, professional candidates.

Requirements

  • Prior customer service experience in a recognized retail brand,
  • experience in providing customer service to e-shoppers,
  • SAP experience would be ideal!
  • Strong computer literacy
  • customer follow up,
  • handling large volume of calls and emails,
  • communication skills,
  • problem solving skills,
  • organized,
  • interpersonal skills.
  • Appreciated previous experience:Actium, Beaute Prestige International, BPI, Coty, Essence Corp, Estee Lauder, L’Oreal, La Prairie, LVMH Fragrance Brands, Parbel, Parfums Christian Dior, P&G Prestige, Salvatore Ferragamo, Richemont,  Shiseido, Sisley, Swatch Group, Tairo
  • Appreciated previous titles: Customer Service Manager, Sales Administration Manager, Customer Service Representative.