E-learning & Community Manager (Large beauty company)

Jobs Facts

Job Status: Closed
Job Title: E-learning & Community Manager (Large beauty company)
Location: Miami, FL
Relocation: Possible relocation package
Industry: Beauty (Fragrance, Cosmetics, Skincare)
Market: Americas
Channel: Local Markets and Travel Retail
Salary Range (USD): $70k to $80k annual base salary
Visa: Must have a valid work authorization
Job ID: JO-2111-942

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Job Description

Our Client

Our client for this E-Learning & Community Manager role is a global beauty company with an office in Miami for the Latin American and Travel Retail markets..

Objective

Plan, keep on developing, deploy and manage internal E-learning Social APP to strengthen our brands image, engage users (beauty advisors) and increase learning/community activity. The app is dedicated to training professional beauty advisors working for the company in retail across the Americas. Ideal Profile We are looking for a digital marketing professional, who loves online social media, including instagram and Tik-Tok and who would dream of building a career around it. Experience in the beauty industry is just a plus and not a requirement.

Responsibilities

Manage and plan the need for content
  • Collaborate with Marketing and Education teams to create, manage and execute monthly brands’ Educational, social and viral Editorial Agenda. Manage a promotional and editorial calendar adopting a test and learn approach.
  • Ensure measurement with identified KPIs.
  • Select and manage external agencies when required
Provide Innovative & Meaningful Content
  • Supervise all material development and distribution for digital media, copy-edit and proofread all content.
  • Create compelling and engaging digital content, which will attract and engage users encouraging interactivity.
  • Monitor social media, flagging opportunities to create direct content and share best practices to internal stakeholders.
  • Learn about upcoming product launches, brand activities, international events, to ensure they are incorporated in the monthly content calendar.
  • Track trends and news within the beauty industry at large, to ensure the community is participating in relevant conversations.
Interact with users
  • Interact with users using social media management related tools to generate activity and engagement.
  • Be the spokesperson of the company on the app: news, advice, etc…
Provide internal stakeholders with detailed feedbacks
  • Produce monthly/quarterly reports (activities-KPIs-trend) including next month/quarter agenda.
  • Act as an in-house content expert; produce social media listening and engagement reports for internal teams to fuel insight development.

Requirements

DIGITAL TRANSFORMATION LEADERSHIP
  • Strategizes digital transformation
  • Upskills and transmits digital knowledge and mindset
  • Drives the change toward brand and consumer centricity
  • Leads toward data-driven organization
DIGITAL BRAND BUILDING
  • Is obsessed with consumer centricity
  • Builds audience through relevant content
  • Scales consumers and influencers engagement
  • Masters digital marketing tactics
DATA-DRIVEN
  • Optimizes investments & ROI
  • Masters analytics to build action plans
DIGITAL TECHNOLOGY EXPERTISE
  • Leads with strong agile project management skills
  • Acts as a strategic business partner
  • Has deep technical skills
  • Focuses on delivery: design/build/run
EMBODIES BRAND IDENTITY & SELECTIVE BEAUTY UNIVERSE
  • Master brand identity and knows sense of purpose
  • Masters market and trends knowledge
  • Designs appropriate learning solutions for Customer Experience
ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE
  • Fosters empathy
  • Knows customer profiles & transmits customer centricity
  • Animates learning communities with passion
Profile Must-haves
  • 3-5 years experience in Digital & Project Management
  • Community Platform/Project Management
  • Data & Results driven
  • Ability to engage stakeholders & collaborators
  • Innovative, strategic, engaging
  • Appreciated previous experience: Christian Dior, Clarins, Clinique, Cosmetics of France, Coty, Elizabeth Arden, Essence Corp, Estee Lauder, Givenchy, Guerlain, Kenzo, Kiehl’s, L’Oreal, LVMH, MAC Cosmetics, Occitane, P&G, Parbel, Procter & Gamble, Roger & Gallet, YSL Beaute
  • Appreciated previous titles: Digital Marketing Manager, Community Manager