Our Client
Our client for this Administrative Assistant job opportunity is a European company specialized in maintenance of retail networks. They coordinate ordinary and reactive maintenance services in a safe and sustainable way.
Job Description
- Help assess the service needs of clients and connect them with the correct provider
- Help create and maintain a directory of service providers and resources, using the company Platform
- Create and maintain a database of clients and client needs, using the company Platform
- Assist in scouting for new vendors and negotiating price lists
- Assess client issues and provide recommendations to fix problems
- Ensure each client is given the necessary services and follow up to fill ongoing service needs
- Maintain good relationships with service providers and clients to keep customer base
- Expand the list of resources and providers to assure there are no gaps in services
- Answer telephones and respond to email/platform inquiries in the office and out of the office, assuring availability out of w. hours
Requirements
- 1-3 years of retail or facility management experience or a related customer service experience required
- Also an administrative experience preferred
- Service channel experience is a good point
- Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
- Excellent customer service and problem-solving skills
- High quality organizational skills
- The ability to work well under deadlines and to multitask
- The ability to build relationships and coalitions within the community
- Excellent verbal and written communication skills
- Excellent critical thinking and problem-solving skills
- Foreign further languages are a plus