Facility Management Service Coordinator

Our Client

Our client for this Facility Management Service Coordinator job opportunity is a European company specialized in maintenance of retail networks. They coordinate ordinary and reactive maintenance services in a safe and sustainable way.

Job Description

• Assess the service needs of clients and connect them with the correct provider
• Create and maintain a directory of service providers and resources, using the company Platform
• Create and maintain a database of clients and client needs, using the company Platform
• Scouting for new vendors and negotiating price lists
• Assess client issues and provide recommendations to fix problems
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with service providers and clients to keep customer base
• Expand the list of resources and providers to assure there are no gaps in services
• Answer telephones and respond to email/platform inquiries in the office and out of the office, assuring availability out of w. hours

Requirements

• 1-3 years of retail or fm experience or a related customer service experience required
• Also an administrative experience preferred
• Service channel experience is a good point
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High quality organizational skills
• The ability to work well under deadlines and to multitask
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills
• Foreign further languages are a plus