Our Client
Our client is a very high end fine Jewelry brand with their US headquarters in NYC.
Responsibilities
Process all merchandise requests for U.S. inventory- Assess merchandise requests to determine necessity and priority
- Assess ramifications for moving items and disrupting stock balance; alert Product and Merchandising Manager when stock balancing is affected
- Keep track of requests through follow up with sales associates and return merchandise when needed
- Maintain merchandise request log
- Provide direction to Salons on when and where to ship merchandise
Process all repairs and special orders for the workshop- Receive and assess work to be done
- Provide estimates to sales associates and communicate information adequately
- Qualify complimentary repairs
- Assign jeweler to the task at hand and provide necessary instructions
- Track all repairs in the workshop; ensure deadlines are met
- Perform thorough quality control of all items that leave the workshop before they are sent to a Salon
- Create production documentation for London in order to stock new items and to invoice clients
- Maintain work order and workshop tracking logs
- Coordinate the setting of new loose, unmounted stock and prepare for distribution.
Responsible for all incoming and outgoing domestic shipping- Pack/open shipments; prepare packages for the shipping department
- Create and accept all transfers in SAP
- Monitor status of shipments for delays
- Arrange client deliveries and pick ups
- Communicate with Fedex and other providers
- Alert Product and Merchandising Manager when violations of shipping policy occur
- Liaise with Receptionist tasked with updating stock cards to ensure updates are current
Requirements
- Bachelor’s degree in business related field with 1 to 3 years related experience
- Demonstrated understanding of high end retail
- Jewelry and merchandising background
- Strong analytical skills
- Expertise in Excel
- Creative thinker and problem solver
- Ability to work in a demanding, fast paced environment and manage multiple priorities
- Excellent verbal, written communication skills
- Effective at time management and organizational skills
- Must be detailed oriented, organized and flexible
- Strong inter-personal skills and decision making capabilities
- Able to accurately analyze historical data and forecast emerging trends
- GIA graduate a plus
- Appreciated previous experience: Boucheron, Buccellati, Bulgari, Cartier, Chopard, FRED, Graff, Harry Winston, Mikimoto, Piaget, Tiffany, Van Cleef & Arpels
- Appreciated previous titles: Demand Planning Analyst, Merchandising Analyst