Job Facts

Job Status: CLOSED

Job Title: Merchandiser / Supply Chain Coordinator (Fine Jewelry)

Location: New York, NY 10022

Industry: Luxury Goods / Fine Jewelry

Market: US market

Channel: Retail

Reporting to: Product and Merchandising Manager

Salary Range: (USD) $65k annual base salary

Benefits: Health + Retirement benefits

Visa: No visa sponsorship possible. Must have a valid US work authorization

Job ID: JO-2012-848


Remote work policy:

Job Seniority:

Company size:

Company Ownership:

Industry(ies): Luxury Retail, Jewelry, Luxury Goods, Retail, Watches / Jewelry,

Function(s): Retail Operations, Supply Chain, Buying & Purchasing,

Region(s): , ,

Job Description

Our Client

Our client is a very high end fine Jewelry brand with their US headquarters in NYC.


Process all merchandise requests for U.S. inventory

  • Assess merchandise requests to determine necessity and priority
  • Assess ramifications for moving items and disrupting stock balance; alert Product and Merchandising Manager when stock balancing is affected
  • Keep track of requests through follow up with sales associates and return merchandise when needed
  • Maintain merchandise request log
  • Provide direction to Salons on when and where to ship merchandise

Process all repairs and special orders for the workshop

  • Receive and assess work to be done
  • Provide estimates to sales associates and communicate information adequately
  • Qualify complimentary repairs
  • Assign jeweler to the task at hand and provide necessary instructions
  • Track all repairs in the workshop; ensure deadlines are met
  • Perform thorough quality control of all items that leave the workshop before they are sent to a Salon
  • Create production documentation for London in order to stock new items and to invoice clients
  • Maintain work order and workshop tracking logs
  • Coordinate the setting of new loose, unmounted stock and prepare for distribution.

Responsible for all incoming and outgoing domestic shipping

  • Pack/open shipments; prepare packages for the shipping department
  • Create and accept all transfers in SAP
  • Monitor status of shipments for delays
  • Arrange client deliveries and pick ups
  • Communicate with Fedex and other providers
  • Alert Product and Merchandising Manager when violations of shipping policy occur
  • Liaise with Receptionist tasked with updating stock cards to ensure updates are current


  • Bachelor’s degree in business related field with 1 to 3 years related experience
  • Demonstrated understanding of high end retail
  • Jewelry and merchandising background
  • Strong analytical skills
  • Expertise in Excel
  • Creative thinker and problem solver
  • Ability to work in a demanding, fast paced environment and manage multiple priorities
  • Excellent verbal, written communication skills
  • Effective at time management and organizational skills
  • Must be detailed oriented, organized and flexible
  • Strong inter-personal skills and decision making capabilities
  • Able to accurately analyze historical data and forecast emerging trends
  • GIA graduate a plus
  • Appreciated previous experience: Boucheron, Buccellati, Bulgari, Cartier, Chopard, FRED, Graff, Harry Winston,  Mikimoto, Piaget, Tiffany, Van Cleef & Arpels
  • Appreciated previous titles: Demand Planning Analyst, Merchandising Analyst