Job: Store Manager (Fine Jewelry) – Houston, TX

Our Client

Our client is one of the most prestigious and exclusive international fine jewelry brand.

Ideal Profile

We are looking for an experienced retail sales manager coming from a luxury brands and ideally from luxury watches or fine jewelry.

Responsibilities

Achieve and/or exceed Sales Plans and lead business development initiatives:

• Drive sales team to consistently achieve or exceed sales targets.
• Collaborate with all Corporate Departments
• Develop a strong knowledge of the boutique business and assess local market opportunities
• Actively promote networking activities including client events.

Manage and develop team:

• Motivate and support the overall sales staff
• Regularly conduct daily brief & team meetings, ensuring that staff is aware of the targets and client experience best practices.
• Manage administrative and HR tasks (including but not limited to scheduling, payroll and overtime management)
• Actively recruit and maintain talent pipeline.
• Partner with Retail Director and Training in order to elaborate and implement the coaching and training strategy for the sales team.
• Lead the performance management process through regularly scheduled individual meetings.
• Assess potential and propose development opportunities in partnership with Retail Director, HR and Career Committees.
• Responsible for creating a positive and united work environment amongst all staff.

Ensure exceptional client experience and develop client relationships:

• Ensure that the teams are consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalism.
• Model luxury experience behavior and maintain a regular presence on the floor.
• Ensure flawless after-sales-service experience

Store Operations:

• Control operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs.
• Partner with Operations team to ensure fluidity of operations.
• Inventory control and audits
• Stock management (including transfers and rotations)
• Daily set up and break down of boutique for opening/closing, as needed.
• Ensure perfect visual merchandising according to brand’s guidelines
• Partner with maintenance company to ensure perfect store maintenance
• Daily opening and closing, including cash registry and reports

Knowledge and compliance:

• Possess deep understanding and knowledge of brand and full range of all products and services to convey the brand’s heritage and values.
• Understand and comply with the brand’s security and operational procedures (e.g., product handling, inventory control, etc.)
• Possess a full understanding of the relevant marketplace and client demographic.

Brand Ambassador:

• Uphold the brand’s image by maintaining professional demeanor at all times and be an Ambassador for the Brand.

Requirements

• Proven ability to generate sales with engaging presentation and communication skills
• Good organizational and communication skills.
• Computer literacy
• Excellent knowledge of company’s product and philosophy
• Ability to develop relationships with customers, associates and management
• Good understanding of fashion trends and luxury industry
• Extensive experience in fine jewelry manufacturing and sales
• GIA graduate gemologist preferred.
• Appreciated previous experience: Boucheron, Buccellati, Bulgari, Cartier, Chopard, FRED, Graff, Harry Winston,  Mikimoto, Piaget, Tiffany, Van Cleef & Arpels
• Appreciated previous titles: Store Manager, Store Director, General Manager, Retail Manager, Boutique Manager, Boutique Director