This position has been filled

Overview

Our Client

Our client is GRAFF Diamonds, one of the most prestigious and exclusive international fine jewelry brand.

Ideal Profile

We are looking for an experienced retail sales manager coming from a luxury brands and ideally from luxury watches or fine jewelry.

Responsibilities

Achieve and/or exceed Sales Plans and lead business development initiatives:

  • Drive sales team to consistently achieve or exceed sales targets.
  • Collaborate with all Corporate Departments
  • Develop a strong knowledge of the boutique business and assess local market opportunities
  • Actively promote networking activities including client events.

Manage and develop team:

  • Motivate and support the overall sales staff
  • Regularly conduct daily brief & team meetings, ensuring that staff is aware of the targets and client experience best practices.
  • Manage administrative and HR tasks (including but not limited to scheduling, payroll and overtime management)
  • Actively recruit and maintain talent pipeline.
  • Partner with Retail Director and Training in order to elaborate and implement the coaching and training strategy for the sales team.
  • Lead the performance management process through regularly scheduled individual meetings.
  • Assess potential and propose development opportunities in partnership with Retail Director, HR and Career Committees.
  • Responsible for creating a positive and united work environment amongst all staff.

Ensure exceptional client experience and develop client relationships:

  • Ensure that the teams are consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalism.
  • Model luxury experience behavior and maintain a regular presence on the floor.
  • Ensure flawless after-sales-service experience

Store Operations:

  • Control operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs.
  • Partner with Operations team to ensure fluidity of operations.
  • Inventory control and audits
  • Stock management (including transfers and rotations)
  • Daily set up and break down of boutique for opening/closing, as needed.
  • Ensure perfect visual merchandising according to brand’s guidelines
  • Partner with maintenance company to ensure perfect store maintenance
  • Daily opening and closing, including cash registry and reports

Knowledge and compliance:

  • Possess deep understanding and knowledge of brand and full range of all products and services to convey the brand’s heritage and values.
  • Understand and comply with the brand’s security and operational procedures (e.g., product handling, inventory control, etc.)
  • Possess a full understanding of the relevant marketplace and client demographic.

Brand Ambassador:

  • Uphold the brand’s image by maintaining professional demeanor at all times and be an Ambassador for the Brand.

Requirements

  • Proven ability to generate sales with engaging presentation and communication skills
  • Good organizational and communication skills.
  • Computer literacy
  • Excellent knowledge of company’s product and philosophy
  • Ability to develop relationships with customers, associates and management
  • Good understanding of fashion trends and luxury industry
  • Extensive experience in fine jewelry manufacturing and sales
  • GIA graduate gemologist preferred.
  • Appreciated previous experience: Boucheron, Buccellati, Bulgari, Cartier, Chopard, FRED, Graff, Harry Winston,  Mikimoto, Piaget, Tiffany, Van Cleef & Arpels
  • Appreciated previous titles: Store Manager, Store Director, General Manager, Retail Manager, Boutique Manager, Boutique Director

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