Case Study
Search Details
Our Client
Company Description
Our client for this SVP of Omnichannel Programs search was a premier luxury mall operator catering to a discerning clientele with a portfolio of high-end retail tenants. Known for its world-class customer experiences and innovative approach to retail, the company was focused on enhancing its digital and omnichannel capabilities to remain a leader in the evolving luxury market. With a strong commitment to blending physical and digital touchpoints, the company sought a leader to spearhead these initiatives and strengthen its position as a destination for luxury shopping.
Search Overview
The company identified the need for a strategic and innovative SVP of Omnichannel Programs to lead its digital transformation. This role would involve integrating e-commerce, in-store experiences, and customer engagement programs to create a seamless journey for luxury shoppers. The appointed executive would also develop and implement initiatives that strengthened relationships with retail tenants while driving overall customer satisfaction and revenue growth.
ACCUR Recruiting Services was retained to identify a visionary executive with expertise in luxury retail, e-commerce, and omnichannel strategies to execute the company’s goals.
Search Challenges
The challenges of this search included:
- Identifying candidates with experience in both high-end retail and digital transformation.
- Ensuring candidates had a deep understanding of luxury customer behavior and omnichannel best practices.
- Targeting executives with the ability to collaborate effectively with multiple stakeholders, including retail tenants and internal leadership.
- Attracting candidates capable of managing complex programs while delivering results aligned with the company’s premium brand positioning.
Our Executive Search Strategy
- Extensive experience in luxury retail and digital commerce.
- A track record of developing and implementing successful omnichannel strategies.
- Strong project management skills and the ability to oversee complex, multi-stakeholder initiatives.
- A deep understanding of the luxury market and customer experience optimization.
Our Executive Search Process
- Kick-off Call: ACCUR conducted an in-depth consultation with the CEO and VP oh HR to define the role’s objectives and ideal candidate profile.
- Target List Creation: A comprehensive list of top executives from luxury retail brands, e-commerce platforms, and digital consulting firms was compiled.
- Candidate Outreach: Targeted outreach was conducted to candidates with relevant expertise and proven leadership in omnichannel strategy.
- Regular Updates: Bi-weekly progress calls with the CEO and VP of HR allowed for strategy refinements and alignment on candidate feedback.
Final Outcome
- Long-list: 110 relevant executives were identified.
- Initial Screenings: 10 candidates were interviewed by ACCUR’s Managing Partner.
- Short-list: 4 candidates were submitted to the client.
- Client Interviews: 3 candidates were interviewed by the CEO and COO.
- Hired Candidate: The selected SVP of Omnichannel Programs brought 20 years of experience in luxury retail and luxury brands both in Europe and North America.
Contact A Recruiter
Luxury Retail Industry Testimonials
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Testimonial
“ACCUR is the first name that comes to mind when we need to work with of a serious recruiter. Edouard responds immediately to inquiries; his team is very professional and a pleasure to work with. They take the time to listen, to ask the right questions, to focus and understand the brand in order to…
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Testimonial
“As President of LVMH Watch & Jewelry Caribbean & Latin America, I used ACCUR Recruiting Services to recruit back and front office executives over more than 10 years. I was always very pleased with the array of candidates they proposed, always found a good candidate, and hired through them a good portion of my executive…
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