Job: Retail Operations Manager (Cruise Ships)

Our Client

Our client for this Retail Operations Manager role is an international Travel Retailer with an office in Miami for the Americas and managing stores in Airports and on Cruise Ships.

Objective

Job Description

• • Develops credible onboard relationships with shipboard shop staff, onboard business partners, and HQ personnel.
  • Evaluates current revenue, promotional activities and special event results and develops action plans for improvement.
  • Analyzes sales, gross margins, and expenses at both assigned cruise line and ship level.
  • Reviews all operational and administrative process to ensure compliance and execution (i.e. out of stocks, delivery opportunities, discrepancies, receiving memos, return to vendor offloads, etc.).
  • Communicates and ensures execution of policies and procedures to respective ships.
  • Conducts routine monthly ship visits and complete visit audit reports.
  • Supervises daily operations and constantly provides appropriate feedback for progress to shipboard teams.
  • Coaches, mentors, and invests in the performance management and professional development of the shipboard teams.
  • Plans and implements system tools to increase the shipboard team’s effectiveness and efficiency.
  • Ensures implementation and execution of all Best Practices.
  • Keep appropriate and continuous communication with different functions within the business such as:
    • Partners with shop managers and on board business partners to identify opportunities and drive sales and guest service ratings. Communicates new product assortment and merchandising strategy to shop managers.
    • Partners with Logistics to develop delivery schedules and ensure execution of transfer of merchandise (i.e. transfers, return to vendor, etc.).
    • Collaborates with Marketing to ensure execution of marketing plans and major launches and identifying areas for promotion and the ability to tackle and resolve technical and logistic issues.
    • Partners with the Visual Brand Specialist to execute visual directives, including signing, marketing, window/in store displays, field based training and floor plan execution.
    • Liaises with Human Resources on issues including but not limited to, recruitment, training performance management and evaluations.
    • Works with the Retail Inventory Planner to optimize inventory levels to ensure required stock coverage for sales, financial targets, vendor requirements and overall presentation standards. Assisting with the planning and execution of onboard inventories and reconciliation to drive profit through shortage controls.

Requirements