Job: Retail Sales Manager (Luxury Watches & Jewelry)

Company Description

Our client is a very well established family-owned and operated jeweler renowned for its commitment to quality craftsmanship, forward-thinking retail strategies, and a deep-rooted heritage. With a legacy founded on tradition, they have established themselves as an icon in the jewelry and watch industry.

Objective of the Role

Our client is in search of a dynamic and driven Retail Sales Manager whose prime objective will be to contribute to the company’s growth by helping achieve customer acquisition and revenue expansion goals. The Retail Sales Manager will be instrumental in ensuring the company maintains its competitive edge and innovation by optimizing the sales team’s capabilities, formulating sales strategies, and securing the approval of these strategies from the higher management.

Ideal Profile

The ideal candidate is a high-performing individual who demonstrates leadership, initiative, and the ability to inspire a sales team. They should possess a strong business acumen, have an in-depth understanding of the industry, and exhibit exceptional communication skills. An unwavering commitment to customer satisfaction, attention to detail, and high levels of integrity are essential traits. The candidate should be adept at creating and executing strategies that expand the customer base, and at fostering a culture that aligns with the company’s values.

Responsibilities

• Lead recruitment, set objectives, provide coaching, and monitor the performance of Sales Associates.
• Clearly communicate goals to the team and assign individual responsibilities.
• Hold regular meetings with Sales Associates to provide continuous positive and constructive feedback.
• Ensure Sales Associates are held accountable for their performance.
• Develop and execute strategies to broaden the customer base.
• Drive sales by providing strong leadership, and guarantee that monthly sales objectives are achieved while managing costs in alignment with the company’s overall goals.
• Execute sales and marketing campaigns.
• Uphold and convey the company’s dedication to delivering an outstanding customer experience.
• Ensure that customer satisfaction is a top priority, and consistently exceed customer expectations.
• Facilitate consistent and transparent communication within the team.
• Be an advocate for the company culture, embodying its values and principles.
• Exhibit a high level of attention to detail and maintain integrity in all interactions with customers and staff.

Requirements

• Proven experience as a Sales Manager with a track record of consistently meeting or exceeding targets.
• Demonstrable ability to mentor, train, and coach employees for optimal customer service delivery.
• Strong communication skills, with the ability to present and influence effectively across all organizational levels.
• Comprehensive knowledge of the sales process, from planning to closure.
• Profound business sense coupled with industry expertise.
• Exemplary professionalism, integrity, and objectivity.
• Appreciated previous titles: Department Manager, Retail Sales Supervisors, Store Manager, Boutique Manager
• Appreciated previous experience: Boucheron, Buccellati, Bulgari, Cartier, Chopard, De Beers, FRED, Harry Winston,  Mikimoto, Piaget, Tiffany, Van Cleef & Arpels