The Hospitality Industry in Miami: How to Find and Hire the Best Employees

As the economy continues to recover from the COVID-19 pandemic, the hospitality industry in Miami is booming. Miami serves as headquarters for major hotel chains like Kimpton and Marriot, and numerous cruise lines including Royal Caribbean, Carnival and Celebrity Cruises.

Hiring continues to be challenging in a tight market, especially as many of clients are searching for entrepreneurial, growth-focused candidates.

Here’s a concise look at how we approach recruiting in for the tourism and hospitality industry in Miami.

Creating a targeted executive search for hospitality

To begin with, we set out to create a targeted list of objectives for our clients:

Working with our clients, we create a target list of candidates based on the requirements of the position or positions.
We leverage our extensive network of candidates, including those who follow our consumer industry job opportunities through email alerts or our LinkedIn accounts.
We implement strategic advertising to connect with candidates actively seeking new opportunities. We always prioritize maintaining the desired level of confidentiality as required by our clients.

Use Multiple Channels to Advertise Job Openings

We always work with more than just the usual suspects — i.e. top job boards — in order to attract a diverse pool of candidates. Social media platforms, industry associations, local networking events and our own recruiters’ lists of contacts are all important parts of this process. In addition to passive searches via job listings, we also spend time identifying candidates who might not be actively seeking new opportunities but would be a good fit for a given position.

For companies, it is also a good idea to leverage your existing employee network, as referrals from trusted sources can be an effective way to find top talent.

Develop a Strong Employer Brand

Our clients with strong employer brands always stand out In a competitive job market. Being able to communicate to potential employees your values, culture, and mission is where your brand may begin, but equally important is to highlight employee benefits (especially the non monetary ones), showcasing workplace culture on social media, and creating a positive candidate experience during the hiring process.

Read our article on the subject: Employer Branding 101: How to Use it to Attract & Retain Top Talent

Ask the right questions in Hospitality Job Interviews

Here at ACCUR Recruiting Services, we interview thousands of candidates each year for high level executive positions. We also coach our client companies on what questions to ask when they are the ones doing the interviews. Unsurprisingly, we’ve learned a lot about interviewing technique over the years. And the first thing to know is: that laundry list? It’s tangential to the information you really need.

We’ve developed our own process for interviewing Miami hospitality candidates and you can read about it here: To Conduct Effective Candidate Interviews, Focus on These Four Goals

Provide Ongoing Training and Development

To retain top talent in Miami’s hospitality industry, it is important to provide ongoing training and development opportunities. This might include job-specific training, leadership development programs, or cross-functional training to expand employees’ skill sets. By investing in your employees’ professional growth, you can create a culture of continuous learning and development that fosters loyalty and engagement.

Read our article on the subject: Making the Most of Internal Talent in a Tight Labor Market